Frequently Asked Questions

Unilytic connects via Amazon's Selling Partner API (SP-API). After signup, go to Organization Settings > Amazon SP-API > Connect with Amazon and approve access on Amazon's own Login with Amazon screen — your Seller Central password is never entered into Unilytic. Authorising takes about 2 minutes and needs no developer credentials on your side. Your first import (up to 90 days of ledger history) then runs in the background.

Most sellers are fully set up in under 15 minutes. Upload your Inventory Ledger CSV from Seller Central (2 min), set your warehouse names, and your dashboard is ready. Connecting SP-API for automatic syncing takes about 5 additional minutes.

Yes. You can upload inventory CSV files exported from Amazon Seller Central manually and everything works without SP-API. SP-API just automates the sync so you do not have to re-upload every time.

Unilytic currently supports the India marketplace (amazon.in). Support for additional marketplaces is planned — contact us if you need a specific marketplace added sooner.

No. If you can export a report from Seller Central and upload a file, you can use Unilytic. The setup does not require any programming or API knowledge.

Up to nine data sets, all of them your own seller and operational data: the Inventory Ledger, inbound shipments, your product catalogue, FBA and seller-fulfilled returns, reimbursements, listing prices, order prices, refunds, and SAFE-T claims. Listing and order prices are read because they are what value a reimbursement claim. We do not request or store Amazon shopper or end-customer personal information, and the SP-API scope is strictly read-only — Unilytic can never edit a listing, a price, or an order.

We store only the Login with Amazon refresh token and your marketplace ID — never your Seller Central password. The token is encrypted by Unilytic at the application layer before it is written to the database, so it is not readable in plain text even in the raw database, and it is never displayed back to anyone, including you.

Yes. All traffic between your browser, our backend, and our database is encrypted with TLS (HTTPS), and the database itself is encrypted at rest by our hosting provider. Your Amazon refresh token gets a second layer of application-level encryption on top of that. Your data is logically isolated per organization and is never accessible to other users.

Never. Your data is used only to power your dashboards and is never sold, aggregated for third parties, or shared with other sellers. Email akshat@unilytic.in with any data questions.

Yes, at any time. Go to Organization Settings > Amazon SP-API > Manage and click Disconnect, or revoke it directly in Amazon Seller Central under Apps & Services > Manage Your Apps. Revoking stops all future syncs immediately; historical data you have already synced remains in Unilytic until you delete it. Connecting and disconnecting are restricted to owners and admins.

The trial is a one-time evaluation window under the Free tier's caps, not a perpetual free plan. When it ends, continuing to use Unilytic needs a Pro or Business subscription. Nothing is ever charged automatically — no card is taken for the trial, so you are billed only when you choose a plan yourself. Your data is kept, not deleted, and is there again the moment you subscribe.

Free (the 30-day trial's caps): 5 members, 25,000 inventory rows, 50 SKUs, 15 warehouses, 25 automated emails/month, 5 GB warehouse image storage, 7-day audit-log history, 120 days of reconciliation history with 15 claim lines unlocked in full per month. Pro: 25 members, 1,000,000 rows, 1,500 SKUs, 40 warehouses, 200 automated emails/month, unlimited image storage, 30-day audit-log history, 270 days of reconciliation history, and a reason and note on every reconciliation line (Pro, Business and Legacy only). Business: 100 members, 5,000,000 rows, 10,000 SKUs, unlimited warehouses, 500 automated emails/month, unlimited image storage, 90-day audit-log history, 730 days of reconciliation history. Every plan includes shipments, local stock, analytics, warehouse return scanning, the audit log, and Amazon sync you run yourself; the unattended nightly sync and Slack delivery are on Pro and Business.

Yes. Cancel from Organization Settings > Plan & usage at any time — the organization's owner does this. Cancellation takes effect at the end of the billing period you have already paid for, so you keep paid access until then. After that you get a 7-day grace period on the Free tier's caps to export or renew; then access is suspended until you subscribe again. Your data is not deleted. Moving from Business down to Pro works the same way: cancel, finish the cycle you paid for, then subscribe to Pro.

There is one refund scenario. When you upgrade from Pro to Business, the dialog offers two ways to switch. Choose "Switch now" and, if your first paid Pro invoice was within the last 15 days, that charge is refunded in full automatically as part of the upgrade — no email needed. Timing follows the original payment method (instant for UPI, typically 5–7 business days for cards). Choose "Switch at cycle end" (the default) and there is no refund, because you keep Pro until the cycle you paid for runs out. Everything else — later upgrades, downgrades, partial periods, unused time — is non-refundable except where the law requires otherwise. Email akshat@unilytic.in if something about your billing looks wrong.

Each warehouse — an Amazon fulfilment centre, a 3PL, or your own storage location — is tracked separately, using the location codes Amazon already assigns. Stock levels, days of cover and send quantities are all computed per location, and you can group co-located FCs into named regions. The thresholds behind those numbers (days of cover, low and excess limits, round-up multiple) are set for the organization and can be overridden per category in Settings > Filters, then applied to every location. Inventory levels update via CSV upload or SP-API sync.

Shipments lets you record inbound stock movements — for example, goods dispatched from your supplier to your warehouse, or from your warehouse to Amazon FBA. You can record expected quantities, mark shipments as in-transit or received, and reconcile received quantities against what was shipped.

Each Unilytic organization corresponds to one Amazon seller account. If you operate multiple seller accounts, create a separate organization for each and switch between them from the account menu — one login, no signing out. Data is scoped per organization, so one workspace's numbers are never visible from another. Each organization carries its own subscription.

The Audit Log records every action taken in your organization: data uploads, shipment changes, member additions, and settings changes. It shows who did what and when, so you can track changes and troubleshoot discrepancies. How far back you can view depends on your plan — Free shows the last 7 days, Pro 30 days, Business 90 days. Older entries aren't deleted, so upgrading shows them again; they're removed only when the organization is deleted.

Yes. The main table views — dashboard, SKU search, returns reconciliation, returns analytics, the warehouse returns log and the audit log — have an Export button that downloads the current filtered view. For a full account export, contact akshat@unilytic.in and we will send you a complete data export.