UnilyticA searchable returns log
Every scanned unit, filterable by condition, claim status, SKU and date, with a column picker for the view you actually want and exports that carry the photos with them.
Warehouse returns
Your warehouse, scanned in.
Returns arrive at your depot in boxes with no packing list, and whatever gets written down is written on paper. Unilytic turns a phone camera into the intake station: scan the barcode, let Amazon's own data fill in the rest, grade what you are holding, and photograph the damage while the unit is still in your hand.
Any phoneAuto-filled from AmazonPhoto evidenceOn every plan
Two flows, one scanner
Scan the package, skip the data entry.
Customer returns and removal orders arrive differently, so there are two flows. For an Amazon customer return, scan the airway bill and Unilytic finds the order and the units that should be inside it — and if the label will not read, it falls back to the order or RMA number, or suggests the closest pending order. For a removal order, scan the box, then each unit's licence plate, with the product barcode as a fallback when a unit has lost its label. If a package has already been received, Unilytic says so rather than letting you book it twice.
- Airway bill or removal box — the flow matches how the package actually arrived.
- Amazon data fills the form, so the expected contents are already on screen.
- Fallbacks all the way down — order number, RMA, product barcode, or manual entry.
Evidence, not guesswork
A claim is only as good as its proof.
Every unit is graded as it is inspected: fine, damaged in transit, defective, wrong item, or missing parts. For anything not fine, you record whether it is still usable and how many units remain sellable, add a note, and attach photos taken then and there. Six weeks later, when you are filing a claim or answering a query, that evidence is attached to the unit rather than sitting in someone's camera roll.
- Five conditions, recorded per unit rather than per box.
- Usable or not, with a usable quantity — so partial salvage is captured honestly.
- Photos attached to the unit, and included in the export.
In the product
This is the actual screen.
Captured from a live Unilytic workspace — not a mockup, and not a roadmap promise.
After the scan
Every return, logged and accounted for.
Analytics on what comes back
Charts for intake volume, condition mix, claim status and the value sitting in damaged stock — so a rising defect rate on one SKU becomes visible before it becomes expensive.
Claims tracked to the end
Move a unit through applied, received, under-reimbursed, denied, postponed or already-reimbursed — and get a reminder as a postponed claim's promised date approaches.
Why this matters
The unit is in your hand for thirty seconds. That is when the evidence exists.
Once a returned unit goes onto a shelf, the chance to document its condition is gone. Nobody unpacks it again to check whether the carton was crushed, and by the time a reimbursement discrepancy surfaces weeks later there is nothing left to point at. Warehouse returns is not really about scanning — it is about capturing, at the only moment it is cheap to capture, the information that a claim will need later. Paper intake sheets fail here not because staff are careless but because the record is separated from the money it supports.
No hardware to buy
Any phone camera is the scanner. Nothing to procure, configure or replace.
Evidence captured at intake
Condition, usable quantity, notes and photos are attached to the unit as it is inspected.
Included on every plan
The whole warehouse workspace, including both restricted roles, is available on Free.
Common seller mistakes
- Recording returns on paper or a shared spreadsheetIt works until you need to prove something. A claim six weeks on requires a specific unit, a date and a photograph — none of which a tally sheet holds.
- Grading a whole box at onceBoxes contain a mix. Marking twelve units 'damaged' because four were is how you lose the claim on the four and the resale on the eight.
- Giving warehouse staff full account accessThe alternative to a restricted role is usually a shared login. That puts your margins, your Amazon connection and your billing on the receiving bench.
- Filing a claim and never tracking itA claim submitted and forgotten is indistinguishable from a claim never filed. Without a lifecycle, partial payments and denials both go unnoticed.
Access
Let your team scan, without handing over the keys.
The person receiving cartons at your depot has no business seeing your margins, your Amazon connection, or your team's billing. Two dedicated roles exist for exactly this. A Return Scanner sees only the scan screen and the returns log — and cannot delete anything, only request that a manager does. A Warehouse Manager gets the same workspace plus the authority to approve those deletions and resolve claims. Neither can reach your inventory, analytics or settings.
- Scanners cannot delete — they raise a request, and a manager is notified.
- No access to the rest of the business, by construction rather than by policy.
- Included on every plan, including Free.
Questions
Warehouse returns, answered.
Which plans include warehouse return scanning?01
All of them, including Free. The scan flows, the received-returns log, the analytics and both restricted warehouse roles are part of every plan. Free includes 5 GB of photo storage; paid plans are unlimited.
Do I need a barcode scanner or special hardware?02
No. Any phone with a camera works — the scanner runs in the browser. Staff open the page, scan, and the unit is recorded. There is nothing to buy, install or maintain.
What can I scan, and what gets filled in automatically?03
For Amazon customer returns, scan the airway bill and Unilytic matches it to the order and the units expected inside. For removal orders, scan the box and then each unit's licence plate. Where the code matches data already synced from Amazon, the SKU and product details are filled in for you. If a barcode is damaged or missing, you can fall back to the order number, the RMA, the product barcode, or type it in.
How are damage photos stored?04
Photos are attached to the individual unit they document, not to a batch, and they travel with the export — so the evidence stays with the record you would attach to a claim.
Can I give warehouse staff limited access?05
Yes, and this is the point of the two dedicated roles. A Return Scanner sees only the scanning screen and the returns log, and cannot delete records — only request that a manager does, which notifies them. A Warehouse Manager has the same workspace plus deletion and claim resolution. Neither role can reach your inventory, analytics, billing or Amazon connection.
Can I track whether a claim was actually paid?06
Yes. Each damaged unit carries a claim status through its lifecycle — applied for, received, under-reimbursed, denied, postponed, or already reimbursed by Amazon. Where Amazon has promised to reimburse by a particular date, Unilytic can email a reminder as that date approaches.
Explore more
Keep going.
Recover
Back to all featuresReimbursements & reconciliation
Where the damaged units you scan turn into claims worth filing.
Recover what you're owed InventoryMulti-warehouse inventory
Your own depot's stock alongside every Amazon fulfilment centre.
See every location TeamRoles & audit log
The full role model, and a record of every change anyone made.
Delegate safelyGet started
Turn a phone into your intake desk.
On every plan · No hardware · Email support from the founder.