Warehouse returns

    Your warehouse, scanned in.

    Returns pile up at your own warehouse long before Amazon's reports catch up. Unilytic turns intake into a phone-and-camera workflow: scan the package, let Amazon's details fill in, grade each unit OK or damaged with photo proof, and watch every claim through to settlement — a complete local warehouse returns system, built right in.

    Scan on any phoneAmazon auto-fillPhoto-backed claimsClaim tracking & export
    Two flows, one scanner

    Scan the package, skip the data entry.

    Customer returns and removal-order boxes arrive differently, so Unilytic handles both. Scan a customer return's Airway Bill and Amazon's order details fill in for every unit in the shipment. Scan a removal-order box, then each unit's LPN, and its SKU, ASIN, return reason, and disposition auto-fill. No LPN? Scan the FNSKU. Won't scan at all? Enter it by hand. Either way, the typing your team used to do is gone.

    • Airway Bill flow for customer returns — auto-filled from Amazon.
    • Removal-order flow scans the box, then LPN or FNSKU per unit.
    • Any phone camera — zoom for thermal labels, manual entry as a fallback.
    What are you scanning?Illustrative
    Amazon Order ReturnsAirway Bill
    Removal Order ReturnsLPN / FBA Box
    Units this shipment14 auto-filled
    Duplicate shipmentBlocked
    Evidence, not guesswork

    Damage you can prove.

    Mark each unit OK or damaged as you scan. Flag one damaged and Unilytic asks for proof: up to five photos of the unit plus box-level shots, a condition reason — damaged in transit, defective, wrong item, or missing parts — remarks, and how many units are still usable. Photos land in private storage and are only served through time-limited links, so you build a claim-ready record without ever exposing it publicly.

    • OK / damaged grading on every unit, saved atomically per shipment.
    • Photos + condition + usable qty captured the moment a unit is flagged.
    • Private storage with signed, expiring links — never a public URL.
    Report damage · LPN-7A1Illustrative
    Photos3 unit · 1 box
    ConditionDamaged in transit
    Usable units2 of 3
    StoredPrivate · signed URLs
    After the scan

    Every return, logged and accounted for.

    Scanning is only half the job. The received-returns log turns intake into a searchable record, a claim tracker, and an export your finance team can act on.

    Searchable returns log

    Every received unit lands in one place — filter by condition, return type, claim status, date, or free-text search across barcode, AWB, box ID, and remarks, with damage-rate stats up top.

    Claim lifecycle tracking

    Move each damaged unit from applied to received, under-reimbursed, or denied, with manager notes explaining a shortfall — so you know exactly what Amazon still owes and why.

    Export with photos embedded

    Export the whole filtered log to Excel — with damage photos embedded — to build an Amazon claim package or hand evidence to your finance team in one click.

    Right access for the floor

    Let your team scan, without handing over the keys.

    Warehouse work needs scoped access. A return_scanner can record returns and request a deletion, but can't export or delete directly. A warehouse_manager gets the full picture — review, claim management, exports, and approving the scanners' delete requests. Your floor team gets exactly what they need and nothing more.

    • Scanner role for intake — request-only deletes, no exports.
    • Manager role for review, claims, exports, and approvals.
    • Delete requests & approvals keep an audit trail when a receipt is removed.
    What's includedAll plans
    Scanning & Amazon auto-fillYes
    Damage photos & claimsYes
    Received-returns log & exportYes
    Photo storageScales with your plan
    Questions

    Warehouse returns, answered.

    Which plans include warehouse return scanning?01

    All of them. The full local warehouse returns system — scanning, Amazon auto-fill, OK/damaged grading, photo evidence, the received-returns log, and claim tracking — is part of every Unilytic plan. Higher plans get more photo storage, but the workflow itself is the same on each.

    Do I need a dedicated barcode scanner or special hardware?02

    No. Any phone or tablet camera works. The scanner is camera-based, hardware-accelerated on Android, with a zoom control for small or glossy thermal labels and a manual-entry fallback when a barcode won't read — so warehouse staff just open the page and start scanning.

    What can I scan, and what fills in automatically?03

    For customer returns, scan the Airway Bill (tracking number) and Amazon's order details fill in for every unit in the shipment. For removal-order boxes, scan each unit's LPN and its SKU, ASIN, reason, and disposition auto-fill; if there's no LPN, scan the FNSKU instead. Anything unreadable can be entered by hand.

    How are damage photos stored?04

    Photos go to a private storage bucket and are only ever served through time-limited signed links — never public URLs. Each damaged unit can hold up to five photos plus box-level shots, a condition reason, remarks, and a usable quantity, so you have evidence ready for an Amazon claim.

    Can warehouse staff have limited access?05

    Yes. A return_scanner role can scan and record returns and request deletions but can't export or delete directly, while a warehouse_manager has full access — review, claim management, exports, and approving delete requests. Your floor team gets exactly the access they need and nothing more.

    Get started

    Bring your warehouse returns into one system.

    No card · Scan on any phone · Email support from the founder.